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Your Success is Our Priority- Adoption rates climb to nearly 80% vs. 14% for typical software companies, providing our customers great ROI
- Training and Adoption Programs drive a 5X increase in tool usage, which drives a better customer experience
Phase 1 : Engage
The first step is to engage your team. Throughout this discovery and planning process, we’ll work with you to:
- Identify and engage with your most important stakeholders
- Identify implementation scope and business requirements
- Conduct a full technical assessment to ensure your video solutions will perform at the highest quality
- Determine high-level use case and applications in order to develop migration, communication and adoption strategies
- Schedule regular project team meetings; keeping all parties aligned on implementation progress and achievement of deliverables
Phase 2 : Design
Now, you’re on your way to success! We’ll transform your initial requirements into an actionable strategy
- Create a detailed implementation strategy and project plan
- Develop successful training, communication and adoption programs based on how your end users learn best and how they will plan to use your new video solution
Phase 3 : Guide
You’re almost there… our team of experts will manage and execute every aspect of your communications and training programs:
- Execute your validated implementation plan, keep track of timelines and upcoming deliverables
- Launch your comprehensive communication plan by sending proactive messages, like training notices and account activation
- Provide users with account information and access to trainings
- Ensure that end users understand the benefits of solutions or services, and have access to resources to help with the transition
Phase 4 : Educate
You’ve made it to the finish line! We’ll make sure that you have the proper education and support for success:
- Deliver live and on-demand training in conjunction with Quick Start Guides and tutorials
- Drive ongoing user adoption campaigns to remind users who haven’t started using your new videoconferencing services yet
- Communicate the benefits of using our software tools and apps, and reinforce training resources that are available
- Analyze adoption, measure ROI and deactivate prior services
- Continue usage and behavior-based communications
Start by clicking the "Get Started" button below and we'll help you tailor a solution specific to your business needs.
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