Your Success is Our Priority

  • Adoption rates climb to nearly 80% vs. 14% for typical software companies, providing our customers great ROI
  • Training and Adoption Programs drive a 5X increase in tool usage, which drives a better customer experience

Phase 1 : Engage

The first step is to engage your team. Throughout this discovery and planning process, we’ll work with you to:

  • Identify and engage with your most important stakeholders
  • Identify implementation scope and business requirements
  • Conduct a full technical assessment to ensure your video solutions will perform at the highest quality
  • Determine high-level use case and applications in order to develop migration, communication and adoption strategies
  • Schedule regular project team meetings; keeping all parties aligned on implementation progress and achievement of deliverables

Phase 2 : Design

Now, you’re on your way to success! We’ll transform your initial requirements into an actionable strategy

  • Create a detailed implementation strategy and project plan
  • Develop successful training, communication and adoption programs based on how your end users learn best and how they will plan to use your new video solution

Phase 3 : Guide

You’re almost there… our team of experts will manage and execute every aspect of your communications and training programs:

  • Execute your validated implementation plan, keep track of timelines and upcoming deliverables
  • Launch your comprehensive communication plan by sending proactive messages, like training notices and account activation
  • Provide users with account information and access to trainings
  • Ensure that end users understand the benefits of solutions or services, and have access to resources to help with the transition

Phase 4 : Educate

You’ve made it to the finish line! We’ll make sure that you have the proper education and support for success:

  • Deliver live and on-demand training in conjunction with Quick Start Guides and tutorials
  • Drive ongoing user adoption campaigns to remind users who haven’t started using your new videoconferencing services yet
  • Communicate the benefits of using our software tools and apps, and reinforce training resources that are available
  • Analyze adoption, measure ROI and deactivate prior services
  • Continue usage and behavior-based communications

Start by clicking the "Get Started" button below and we'll help you tailor a solution specific to your business needs.