The hospitality industry is driven by customer satisfaction and efficient services. Hotel businesses tend to purchase complex on-premises technology systems that become obsolete in a matter of years, forcing companies to spend big dollars to keep up with the newest technology.
Our cloud solution lets you virtualize your IT infrastructure to reduce up-front costs, access business applications and reservation systems anywhere on any device, and improve guest experience and employee collaboration in every sector.
Business Continuity & Disaster Recovery
Your hospitality business generates an enormous amount of very important and confidential data. Server crashes, weather related natural disasters, power outages and hacker attacks can all take down vital network systems.
- Easily and securely backup client records for whenever they need to be accessed or retrieved to protect against an unexpected outage or server failure.
- Significantly reduce the time it takes your business to recover from any event that causes downtime.
Do you have a Business Continuity Plan (BCP)?
We can help you put a BCP in place and address the following concerns that directly impact your business:
- Identify what critical data is currently unsecured and ensure that it gets secured and properly backed up
- Guide you in selecting the right security solutions for a layered approach, based on your type of data and your specific compliance requirements.
Cloud Services
Cost Efficiency
Instead of purchasing new servers and equipment to keep up with growing technology capacity needs, hotels can reduce the need for physical equipment and drastically cut costs with cloud computing. The cloud doesn’t require any upfront software or hardware costs, and reduces overall application maintenance over time. Your business can devote more time and money towards improving customer service rather than technology and infrastructure management.
Guest Experience
Hotels can develop a more intimate and longer lasting connection with their customers through Cloud Hospitality. The cloud makes it easy to collect customer data and offer personalized services to meet each customer’s needs. Customers can access restaurant ordering systems, spa and salon appointments, and other amenities on their own devices. With the cloud, you can maintain customer relationships before, during, and after their stay.
Data Access
The cloud makes it easy for hotel employees to manage and access guest information faster than ever. The cloud can be used for inventory tracking, processing guest orders, handling maintenance issues, and more. Employees can also manage reservation systems, housekeeping services, amenities, and more on any device at any time, insuring your team is always one step ahead.
Technology
Our Cloud Hospitality solution offers the latest and greatest technology for your business. Moving your IT equipment and infrastructure off-site will give your hotel greater agility and room to expand at your own pace. The money you save on IT resources can be delegated to the sectors that matter most, including marketing and customer service.
CloudApps Integration
CloudApps simplifies application purchasing and license management for your business. We offer some of the most commonly used business apps which allows you to integrate your existing applications into the cloud. We can support 97% of business applications on the market, including your Hotel Property Management Software and Accounting Software.
Managed Services
Let us handle the Time-Consuming Management of Network Hardware
Together, let’s figure out what works for you and how we can take your business where it needs to go. And as your business grows, we'll find the solutions to fuel your journey.
Surging demands for enhanced IP and Data applications are straining the performance of business networks as well as the IT professionals who manage them. You may not have the time to manage, monitor, and maintain equipment related to your network, or to troubleshoot issues related to performance degradation. Or, you may have special needs for network sourcing of custom hardware and configurations to support a complex implementation.
How do we help you avoid the headaches of network management?
Manage Your Network Hardware – we will manage your routers, switches, etc. including installation, configuration, monitoring and management as part of this solution.
Provide Broadband Failover Configuration—To ensure consistent availability of your network, we provide failover from our IP-VPN network to alternative broadband internet connections.
Manage Hardware on Other Service Provider Networks—If you have some network hardware that is inter-connected to multiple communication service provider networks, we can manage it for you.
Why should you consider Managed Services?
With our Managed Services, you outsource the time-consuming, technical aspects of maintaining your global network to:
- Reduce unexpected downtime and performance issues
- Lower your upfront capital investments and maintenance expenses
- Predict ongoing network maintenance costs over time
- Expand your visibility and oversight of configurations and performance reports
- Gain support for a range of network router options
- Free up your time to concentrate on the core focus of your business
Network Services
Fast, Reliable Data Connectivity for today’s hospitality businesses.
The amount of data you deal with is immense. Time spent managing multiple operational systems and various suppliers is time you’re not focused on what’s most important — profitability.
With our premier data connectivity services, you bring fast, reliable data connectivity to all aspects of the business lifecycle — reservation, check in, stay, check out, guest data mining, guest engagement and guest loyalty.
Stop spending time managing multiple suppliers. With exclusive focus on the hospitality industry, we deliver expertise and solutions to make your property more productive, efficient, and profitable.
Security Services
We offer the highest quality protection for your data and information in our secure, redundant and geographically-diverse data centers.
With our SAS70, SSAE 16 Tier 3, Class 1 data centers, your sensitive information will remain safe and secure at all times.
All of our data centers feature on-premises security guards, an exterior security system, biometric security systems including palm scanners, and constant digital surveillance and recording.
Our data centers are engineered to the highest of standards in order to assure your business is running 24x7x365. Additionally, our certified network experts are trained to the highest industry standards and are available round-the-clock, insuring you always have someone to turn to with questions or concerns.
Voice Services
Your communication systems should be flexible, and have the ability to grow with your business. We know the key to successful expansion is seamless, scaleable integration.
With a cloud based, VoIP phone system:
- You can easily move, add or change phones in your locations without fuss or complex premise based hardware installation.
- Get built-in detailed call tracking with your hosted VoIP solution that meets the strict requirements of the hospitality industry.
- You can upgrade to an enterprise-level system that includes all your phone, fax, Internet and data services without capital expense, maintenance contracts, or hidden charges.
- Get predictable expenses and best-in-class billing tools that help you better plan for future growth.
- Give your employees the mobility they need. When you wish, calls can ring in the office and on a cell phone simultaneously. You can even send and receive faxes on your laptop, smartphone or tablet.
Our voice services platform delivers much more value than just a PBX replacement solution. Its ability to integrate seamlessly with existing mission critical business applications and deliver analytics that can be used to measure organizational performance is unique in the space.
Web & Video Conferencing
Sales teams – use as an interactive demo tool
Project teams – meet for internal collaboration and training
Training teams – administer remote knowledge sharing programs with ease
Marketing and sales departments – conduct engaging and informational webinars
Easily invite prospects and clients for product demos on your state of the art videoconferencing system.
Even when you're miles apart, you can still communicate face to face. Our videoconferencing services allow you to collaborate with your clients as if you're sitting in the same room.
Start by clicking the "Get Started" button below and we'll help you tailor a solution specific to your business needs.
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